Privacy Policy

We collect information in the following ways:

• Application and enquiry forms: Name, email address, organisation name, country, and project details.
• Client onboarding: Additional contact details, payment information, and project-specific information.
• Submitted materials: Content you provide for AI training purposes (documents, recordings, articles, etc.).
• Website usage: Anonymised analytics data including pages visited, device type, and general location.
• Communications: Records of emails, calls, or messages exchanged with our team.

We use the information we collect to:

• Process your application and respond to enquiries.
• Deliver agreed AI model-building services.
• Communicate project updates, milestones, and support.
• Process payments and manage billing.
• Improve our services and processes.
• Comply with legal obligations.

We do not use your personal information for advertising, sell it to third parties, or share it with any party not involved in delivering your project.

All submitted materials and personal data are handled with strict confidentiality. Access is limited to team members directly involved in your project.

We use industry-standard security measures including encrypted data storage and transmission, access controls, and confidentiality agreements with all team members.

We retain your personal information and submitted materials for the duration of your engagement and for a reasonable period thereafter as required for legal and accounting purposes.

You may request deletion of your data at any time by contacting us. Requests will be processed within 30 days, subject to any legal obligations to retain records.

Acorevia AI may use third-party services for payment processing, communication, and cloud storage. These services are selected for their privacy and security standards and are only given access to data necessary to perform their function.

We do not share your materials or personal data with any third-party AI providers beyond what is strictly necessary to build your agreed AI model.

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymised analytics. For details, see our Cookie Policy.

Depending on your location, you may have rights including:

• The right to access personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to object to or restrict certain processing.
• The right to data portability.

To exercise any of these rights, contact us at support@acorevia.com.

We may update this Privacy Policy from time to time. We will notify active clients of material changes. The current version is always available on this page.

For any privacy-related questions or requests, please contact us at support@acorevia.com. We aim to respond within 5 business days.